Contact
Talk to us.
Potlly is small, and email reaches a person. Pick the address closest to what you need and we will come back to you.
General questions
Anything about how Potlly works, or an idea for the product.
hello@potlly.comListing a kitchen
Getting set up, editing a listing, or a problem with your kitchen account.
support@potlly.comPrivacy and data
Access, correction and deletion requests, or a question about this policy.
privacy@potlly.com
Help
Common situations
Most things come down to one fact: the order is between you and the kitchen, not between you and us.
- A kitchen is not replying to me
- Kitchens set their own hours and accept orders when they can. A profile shows whether the kitchen is open. If nobody accepts your order, try another kitchen nearby — and let us know if a listing looks abandoned so we can check on it.
- The price or menu on a listing is wrong
- Kitchens manage their own menus, so the fastest fix is to let the food entrepreneur know. If a listing is repeatedly misleading, email us with the kitchen name and we will look into it.
- I want to report a listing or a review
- Email us with the kitchen name and what you saw. We remove listings that are fraudulent or unsafe, and reviews that are abusive, fabricated, or posted to manipulate a rating.
- Something went wrong with my order
- Start with the kitchen — it cooks, delivers and is paid directly, so it is best placed to put things right. Potlly cannot refund an order or take payment back, because it never handles the money. If it is still not sorted, email us with the order number and we will look into it.
- I want to delete my kitchen account
- You can do it in the app, or send us a request. The delete account page explains exactly what is removed and how long it takes.