Contact
Talk to us.
Pottly is small, and email reaches a person. Pick the address closest to what you need and we will come back to you.
General questions
Anything about how Pottly works, or an idea for the product.
hello@pottly.comListing a kitchen
Getting set up, editing a listing, or a problem with your kitchen account.
support@pottly.comPrivacy and data
Access, correction and deletion requests, or a question about this policy.
privacy@pottly.com
Help
Common situations
Most things come down to one fact: the order is between you and the kitchen, not between you and us.
- A kitchen is not replying to me
- Kitchens set their own hours and reply on their own phones. A profile shows whether the kitchen is open. If nobody answers, try another kitchen nearby — and let us know if a listing looks abandoned so we can check on it.
- The price or menu on a listing is wrong
- Kitchens manage their own menus, so the fastest fix is to mention it to the cook when you message them. If a listing is repeatedly misleading, email us with the kitchen name and we will look into it.
- I want to report a listing or a review
- Email us with the kitchen name and what you saw. We remove listings that are fraudulent or unsafe, and reviews that are abusive, fabricated, or posted to manipulate a rating.
- Something went wrong with my order
- Orders are agreed directly between you and the kitchen, so start there — most issues are sorted in the same conversation. Pottly cannot refund, cancel or re-deliver an order, because it never handled it.
- I want to delete my kitchen account
- You can do it in the app, or send us a request. The delete account page explains exactly what is removed and how long it takes.